Thank you for shopping at Grid Lock! We are dedicated to delivering your order with speed and care. Below is our shipping policy to ensure a smooth and efficient shopping experience.
1. Processing Time
- Orders are typically processed within 3-5 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
- Grid Lock uses UPS and FedEx for all orders.
3. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your shipment using the provided tracking number on our website or the carrier’s website.
4. Shipping Address
- Please ensure that the shipping address provided during checkout is accurate and complete. We do not ship to PO Box addresses.
- We are not responsible for orders shipped to incorrectly provided addresses. If you need to update your shipping address after placing an order, please contact us within 24 hours.
5. Shipping Delays
- While we strive to deliver your order within the estimated timeframe, please note that shipping delays may occur due to factors beyond our control, such as inclement weather, carrier delays, or customs processing. We appreciate your patience and understanding in these situations.
6. International Shipping
- For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total or shipping costs.
7. Lost or Damaged Shipments
- In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a satisfactory resolution.
8. Contact Us
- If you have any questions or concerns about our shipping policy, please contact our customer service team at support@gridlock.com.
We are here to assist you and ensure that your shopping experience with Grid Lock is enjoyable and hassle-free.